Return Authorization Request

Rojas BalliGifts
985 Kendall Dr A251,
San Bernardino, CA 92407

Dear Customer,
Do you need to make a return?

Please fill the information below to complete your request.

**Submitting the form means you have read our Return Policy terms.


Customer Service.

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• Most of the items you purchase from us can be returned for a refund (excluding shipping charges) for up to 30 days after the date of shipment.

• We do not pay return shipping.

• If the package was sent with "free shipping", we will discount the price of the shipping fees we paid to send it.

• Products should be returned undamaged and shipped via traceable means.

• Please include copy of the order.

• 20% re-stocking fees may apply for every item we sent. (That rule will also apply to the undeliverable packages. If the information placed in the order is not clear or complete and the Postal Office cannot delivered the packages). For Jewelry, watches, CDs, or media a 30% re-stocking fee may apply.

• The custom, personalized or bulk price buttons, mouse pads, bags, key chains, and SEASONAL PRODUCTS, etc. are not refundable.

• This policy also applies to the packages that the Postal Office states are undeliverable as addressed.

• Watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All watches must be returned in new, unworn condition, and will undergo quality checks. • All product packaging materials--including boxes, manuals, warranty cards, instructional DVDs, and any other materials in the original shipment--must be returned with your merchandise.

When damage to merchandise is found until customers must report concealed damages no later than 5 business days after the day of delivery. Inspection of concealed damage after this time frame does not give an accurate account of the condition of the freight before it has been in the consignee’s possession for a lengthy period of time or before it has perhaps incurred subsequent handling.

Return Authorization Request
required information = Required Information
optional information = Optional Information

Contact Information
Order Information
  1. Select the type of return you are requesting.
Reason for Return